RISDPrints Reprint and Refund Policy [Effective 3/24/26]

The purpose of this policy is to outline RISDPrints' reprint and refund protocol.

This policy applies to all RISD students, faculty and staff.

RISDPrints understands that print output is essential to the success of RISD students. RISD strives to offer reliable print facilities and high-quality print output to the RISD community at competitive prices. In the event of unexpected failures in the RISDPrints system, the following policy outlines the protocols for reprinting or providing a refund for a lost print job.

• Reprint First Policy
  • The RISD support staff responsible for each RISDPrints location has the ability to “Reprint” a lost print job free of charge. In the event of a legitimate reprint or refund request, every effort will be made to provide the printing party with their reasonably expected print output through a reprint of the problematic print job.
  • Refunds will be granted only in the rare event that a reasonable reprint is determined to be impossible by a student or RISD employee with authority within a student-accessible space or a Print Center staff member.
• Reprints or refunds will only be provided for legitimate reasons (outlined below), which must be verified and confirmed by an Academic area technical representative or Print Center staff member.
• Reprints or refunds must be requested within 48 hours of the print problem.
• Authorized refunds will be granted within two weeks and in the form of RISDBucks credits.

Legitimate Reasons for Reprints or Refunds

Any of the reasons listed below must be verified and confirmed by an Academic area technical representative or a Print Center staff member.

• Toner smears or streaks.
• Low toner or too much toner that results in unacceptable print quality.
• Jammed paper, which causes the printing party’s account to be charged without receiving the print output.
• Other printer-related defects.

Invalid Reasons for Reprints or Refunds

Before authorizing and accepting charges, each individual is responsible for verifying their print jobs and the printer to which they are being sent.

• Printing the wrong files or multiple copies of the wrong file. Printing to the wrong printer.
• The document was picked up by someone else.

How to request a Reprint or Refund

Request a reprint or refund by following the steps below:

1. Before submitting a RISDPrints reprint or refund request, the party experiencing the print problem should log in to their RISDBucks account and verify that they were actually charged for the failed print job.
2. Bring the printout or explain the situation to the respective student or RISD employee with authority within a student-accessible space or a Print Center staff member.
   • If the print problem occurred after business hours or in an otherwise unstaffed print location, report the problem on the next available business day.
   • Regular Operating Hours are 8:00 AM - 12:00 AM, Monday through Friday.
3. The Academic Technician Representative or Print Center staff member will, subject to this policy, reprint the printing party’s print job or submit a refund request to Campus Card Services for each legitimately failed print job.
4. In the event that a refund is necessary, the following information is required for each request:
   • RISD ID number as seen on the RISD ID card.
   • First and Last name.
   • Date, time and location of the print incident.
   • Dollar amount requested for a refund.

Policy Sanctions

RISD reserves the right to review alleged violations of this policy in conjunction with other appropriate offices and under other applicable College policies, procedures, and collective bargaining agreements, including but not limited to those listed under Related Policies. Failure to comply with this policy and other Related Policies is subject to disciplinary action and sanctions per applicable disciplinary procedures.

Any violation of this policy may result in loss of Print Center printing privileges.

This policy was created on: 12/8/2021

This policy was last reviewed/modified on: 7/24/2025

Next scheduled review: 7/23/2027

Issuing Office

IT Services

Responsible Officer

Chief Information Officer

Individuals/offices required for review and changes

IT Service Operations Technical Manager