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Index > Operations Policies > Emergency Call Back Policy

Emergency Call Back Policy

Policy

Facilities staff are considered essential personnel and are required to be available to respond to emergencies after normal working hours and weekends.Any employment outside of RISD should not interfere with your responsibility to respond to campus during your assigned period of on-call.

  • After hours/ weekend emergencies on-call coverage will be covered by Facilities staff on a rotating basis.
  • Facilities management will determine the number of Facilities staff and specific trades who are assigned to be on call.
  • Facilities staff who are on an assigned period of call must provide a contact phone number (landline or cell) where they can be contacted after hours and weekends. In certain cases, Facilities staff who are included in an ongoing call back rotation may receive a monthly cell phone stipend.Refer to RISD cell phone and mobile device policy and procedures document for more information.
  • Absent extenuating circumstances, responding on-call staff members will return phone calls to Public Safety within 20 minutes of receiving the call placed by Public Safety or a Facilities supervisor.
  • Responding on-call staff members who are required to report to RISD will arrive on campus as quickly as possible after speaking with Public Safety.
  • The responding on-call staff member will notify Public Safety when he/she arrives on campus and again before he/she departs.
  • Responding on-call staff will clock in on arrival at campus and clock out before departing.
  • The responding on-call staff member will review the status of the problem with Public Safety before he/she departs.
  • If additional personnel are required to address a problem, the responding on-call staff member will contact the duty supervisor for authorization to call in additional staff.
  • It is the responsibility of the responding on-call staff member to follow up with his/her supervisor at the start of next work day to ensure a work order is issued to document all overtime worked.

The rotating on-call schedule may be adjusted with prior Facilities management approval.

  • Designated on-call staff members are responsible for finding their own replacements.
  • If an on-call staff member finds another employee to cover part or all of his/her assigned period of on-call, this change in coverage must be approved by Facilities management.Additionally, Public Safety and the Duty Supervisor must be notified in advance of the coverage change.

All Facilities staff are responsible for providing updated contact information such as telephone (cell or land line) to his/her supervisor immediately upon the change to his/her information.Facilities staff are encouraged to file a change of address form to update personnel records as well.Facilities staff who, after completing his/her regularly scheduled workday, are called back for emergency work after leaving the premises, are paid at time and one-half (1 ½) of the hourly rate for any hours worked on a call-back basis.A minimum of four (4) hours at a rate of time and a half (1 ½) will be paid for any call-back. Any employee contacted to perform his/her normal duties or respond to an emergency, after the completion of their workday thereby extending the workday, shall be compensated for all time actually worked.

Any employee who, after completing his/her regularly scheduled workday is contacted for remote work, both keyboarding or instructional phone explanations, for emergency work after leaving the premises will be paid for remote work rounded up to the nearest 15 minutes for the total of hours worked.

FTA will provide the Director of Facilities Operations with the on-call schedule for the week ahead detailing any planned replacement coverage by noon each Monday via email.

During work weeks when there is a Monday holiday and the college is closed, the on-call schedule will be due by noon on Tuesday.Additionally, the previous week’s on-call schedule will include the Monday holiday as part of the coverage period.

Facilities staff who fail to respond to a call back, and whose individual circumstances have been reviewed, but not approved by Facilities management, may be subject to disciplinary action in accordance with the college’s disciplinary process and any applicable collective bargaining agreements.

Facilities staff are considered essential personnel and are required to be available to respond to emergencies after normal working hours and weekends.Any employment outside of RISD should not interfere with your responsibility to respond to campus during your assigned period of on-call.

Revision history

This policy was approved as of: 12/5/2019

Next scheduled review: 3/5/2021